Concerning the role:

• We need a Client Success Manager to set up and support new Bambai clients. The candidate should be able to create partnerships, integrate new products, and keep clients from leaving.
• The Client Success Manager will help clients address difficulties and ensure they’re delighted with Bambi products. The Customer Success Manager will also work with the Impact team, Business Development Manager, and Product Manager to ensure client satisfaction.

The Client Success Manager’s Duties Are To :

• Build outstanding client relationships to ensure Bambai product delivery. Clear, professional, timely communications boost client satisfaction.
• Ensure onboarding problems are solved
• Maintain 100% client relationship
• Assess client needs and upsell Bambai items as needed.
• Improve client satisfaction to promote client retention.
• Collect data as needed to support process improvement and decision making.
• Train, supervise, and lead Bambai instructors.

Another Job you might like: Accuinfra Technology Ltd. System Administrator

Position and status report:

• Full-time. Ghanaian candidates only. CTO oversees Client Success Manager.

Requirements

The Candidate’s Skills and Work History:

• Earned a Master’s Degree from a Top University or Bachelor’s Degree from Any Top College or University
• Experience in education, preferably as a supervisor, for a minimum of four years.
• Possessing solid interpersonal, communicative, and collaborative abilities
• Able to pick up new technologies fast
• Using evidence and reason, one arrives at sound conclusions.
• Long history of reliability and competence
• exhibits leadership by example and enables others to reach their full potential
• capability to take charge and find creative solutions to problems
• readiness to take in criticism, incorporate suggestions, and experiment
• Dedicated to raising academic standards

Concerning You:

• You are an outstanding communicator, both in person and in writing.
• You can effectively document software for both technical teams and business stakeholders in a multilingual setting.
• You have strong interpersonal skills, as evidenced by your ability to work well with individuals of many backgrounds and abilities and your enjoyment of healthy disagreement.
• You have proven time and time again to be reliable and professional.
• You can get along with others and work well in a team.
• You’ve proven to be an effective manager of engineers and developers who report directly to you.
• You have the ability to take charge and find creative solutions to problems,
• You feel at ease communicating and reporting results to upper management.
• You’re very good at keeping everyone on the same page and working efficiently.
• You are confident in trying new things and are open to criticism and feedback.
• You have a deep commitment to enhancing education in Africa.