Customer Service Representative at Mukuru

Customer Service Representative at Mukuru


Customer Support Consultant

  • Job Type: Full Time
  • Qualification: Bachelors , Higher National Certificate
  • Experience:
  • Location: Western Cape
  • City: Vanderbijlpark
  • Job Field: Customer Care 

Digital Support, Payment Relations, and VAS Teams communicate within. External customers who call Customer Support are contacted.

Responsibilities and Obligations (include But Are Not Limited To)

  • Assist Mukuru’s callers
  • Prioritize calls on own system
  • Create Zendesk tickets for escalated questions
  • Call consumers who requested calls
  • Identify customer wants and create an order or Zendesk ticket.
  • Ensure precise data entry
  • Create customer orders in the system
  • Coordinate account-creation meetings
  • Provide new customers with card and account opening information.
  • Create accounts for UK customers
  • Promote consumers’ new items
  • Maintain brand
  • Self-develop and manage career

Another Job you might like: Kyosk Digital Services’ Purchasing Director


Important Requirements

  • Grade 12 or equivalent
  • Degree/Diploma (Desirable) (Desirable)
  • Mukuru’s customer service training is over.
  • You should be able to speak and understand English and either Luganda or Swahili (Essential)
  • 6 months of work in customer service
  • Contact Centre experience (Desirable)
  • Know how to send and receive money
  • Understanding of FICA rules
  • Knowing about the currencies of Africa

Extra Capabilities

  • Extra Capabilities Multitasking abilities
  • Computer abilities
  • Typing abilities
  • Telephone abilities
  • Ability to communicate verbally
  • Selling abilities
  • Time management abilities
  • Administrative and organizational abilities
  • Conflict resolution abilities
  • Paying close attention to detail
  • Only those who meet the qualifications and speak the required languages will be considered for these positions.

Application Method

Interested and qualified? Go to Mukuru on to apply