Digital Support, Payment Relations, and VAS Teams communicate within. External customers who call Customer Support are contacted.

Responsibilities and Obligations (include But Are Not Limited To)

• Assist Mukuru’s callers
• Prioritize calls on own system
• Create Zendesk tickets for escalated questions
• Call consumers who requested calls
• Identify customer wants and create an order or Zendesk ticket.
• Ensure precise data entry
• Create customer orders in the system
• Coordinate account-creation meetings
• Provide new customers with card and account opening information.
• Create accounts for UK customers
• Promote consumers’ new items
• Maintain brand
• Self-develop and manage career

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Important Requirements

• Grade 12 or equivalent
• Degree/Diploma (Desirable) (Desirable)
• Mukuru’s customer service training is over.
• You should be able to speak and understand English and either Luganda or Swahili (Essential)
• 6 months of work in customer service
• Contact Centre experience (Desirable)
• Know how to send and receive money
• Understanding of FICA rules
• Knowing about the currencies of Africa

Extra Capabilities

• Extra Capabilities Multitasking abilities
• Computer abilities
• Typing abilities
• Telephone abilities
• Ability to communicate verbally
• Selling abilities
• Time management abilities
• Administrative and organizational abilities
• Conflict resolution abilities
• Paying close attention to detail
• Only those who meet the qualifications and speak the required languages will be considered for these positions.

Application Method

Interested and qualified? Go to Mukuru on mukuru.breezy.hr to apply