Customer Service Representative at Mukuru

Digital Support, Payment Relations, and VAS Teams communicate within. External customers who call Customer Support are contacted.

Responsibilities and Obligations (include But Are Not Limited To)

• Assist Mukuru’s callers
• Prioritize calls on own system
• Create Zendesk tickets for escalated questions
• Call consumers who requested calls
• Identify customer wants and create an order or Zendesk ticket.
• Ensure precise data entry
• Create customer orders in the system
• Coordinate account-creation meetings
• Provide new customers with card and account opening information.
• Create accounts for UK customers
• Promote consumers’ new items
• Maintain brand
• Self-develop and manage career

Another Job you might like: Kyosk Digital Services’ Purchasing Director

Important Requirements

• Grade 12 or equivalent
• Degree/Diploma (Desirable) (Desirable)
• Mukuru’s customer service training is over.
• You should be able to speak and understand English and either Luganda or Swahili (Essential)
• 6 months of work in customer service
• Contact Centre experience (Desirable)
• Know how to send and receive money
• Understanding of FICA rules
• Knowing about the currencies of Africa

Extra Capabilities

• Extra Capabilities Multitasking abilities
• Computer abilities
• Typing abilities
• Telephone abilities
• Ability to communicate verbally
• Selling abilities
• Time management abilities
• Administrative and organizational abilities
• Conflict resolution abilities
• Paying close attention to detail
• Only those who meet the qualifications and speak the required languages will be considered for these positions.

Application Method

Interested and qualified? Go to Mukuru on mukuru.breezy.hr to apply