Among the duties and responsibilities:

• Cancellation Validation:
• Using the Valdi link for Inbound Care, you can export the calls in Valdi with the phrases for ending the call.
• Check everything in the SDSC File and the Saved Tracker.
• Check to see if the call is a valid request to cancel – At least 35–40 calls a day

Collect the following data:

• Number of contracts
• Reason for not going
• Sub Category
• Save Decision (Saved Successfully, Saved Attempt, No) Saved Attempt, No
• Opportunity
• Opportunities
• If TSF was given, how much TSF was given?
• Documentation

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Weekly Huddle

• Team Weekly Results
• Honor those who do well
• Reasons People often cancel
• Challenges
• Sharing the best ways to do something

Every Day Coaching

• Those who didn’t try to save
• Agents who haven’t saved anyone
• Play a role-play about how to deal with problems.
• Take action within the day
• Up-Training
• Help with extra or refresher training

We’re looking for the following qualifications:

• Has a very good record of being there (more than 95%)
• (Procedural compliance should be over 80%) Knows a lot about the account.
• Has a goal-saving rate of more than 45%.
• Note that the team is collecting data on the above criteria for 3 months.

Application Method

Interested and qualified? Go to Buwelo BPO on www.linkedin.com to apply