Remote Jobs in Canada and Australia - Customer Support Team Lead At Deel

Remote Jobs in Canada and Australia – Customer Support Team Lead At Deel


Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

“Our dynamic team spans over 100 countries, comprising more than three thousand self-motivated individuals. Our culture, both unified and diverse, fuels a perpetual cycle of learning and innovation, driving the enhancement of our platform and products to better serve our customers.




We believe in the ability of companies to recruit talent from anywhere globally, and thus, we are dedicated to crafting the premier platform to facilitate this vision. Central to the success of our platform are our cutting-edge technology, deep expertise, and our globally distributed team. By consistently delivering superior products and features within our industry, we enable millions of job opportunities worldwide, bridging the global workforce with top-tier companies and prospects.



– Lead, mentor, and oversee Client Support Specialists.
– Foster ongoing development and performance optimization within your team.
– Champion the Voice of the Customer (VoC): utilize customer feedback and data to identify pain points and implement workflow enhancements.
– Serve as a prominent representative of Deel and a hands-on leader, addressing challenging cases and collaborating directly with customers and internal stakeholders when necessary.
– Ensure effective daily operations oversight, adhering to departmental OKRs/SLAs.
– Manage scheduling, attendance, and other administrative duties as needed.




– Demonstrated empathy and passion for coaching and assisting others.
– Minimum 2-3 years of experience managing customer support teams, with a preference for backgrounds in the Tech or FinTech sectors, overseeing teams of more than 10 members.
– Proven track record of leading support teams in fast-paced, high-growth environments.
– Strong analytical prowess: adept at translating data insights into initiatives that enhance customer satisfaction (CSAT) and streamline the customer journey through process optimization.
– A proactive problem-solver: lead by example and cultivate a ‘can-do’ attitude within your team.
– Preferably, experience in remote work management, with a track record of effectively overseeing remote teams.


Total Rewards:

We believe in providing our workforce with fair and competitive compensation that meets their needs. Our comprehensive total rewards programs offer scalable benefits, rewards, and perks, underscoring our commitment to inclusivity and accessibility for all.”



Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

Method of Application