Mondelez International Customer Service Representative

Mondelez International Customer Service Representative

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Customer Service Specialist

  • Job Type: Full Time
  • Qualification: Bachelors , Higher National Certificate , National Certificate
  • Experience: 2 – 3 years
  • Location: Eastern Cape
  • City: Port Elizabeth
  • Job Field: Consultancy 

You’ll modify orders and allocate limited stock to client orders, meeting service and fill rate targets.

What you will do to help

You will:

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  • Serve as a single point of contact (business partner) for order management with a set of customers.
  • Take orders, process and change them, make sure they are delivered on time and correctly, and put together billing information (including credit and debit notes)
  • Have direct contact with customers (the supply chain or the buying department) on a regular basis about logistics.
  • Optimize the size and number of order drops based on what the customer wants to cut outbound transportation costs.
  • Make sure that the order acknowledgment and/or export documents are complete, correct, and in line with the country’s export/import laws.
  • Set up delivery through third-party logistics companies and make sure it happens on time.

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What You’ll Bring

You must want to take charge of your future and speed up your career, and you must have the following skills and knowledge:

  • Good skills with numbers, analysis, and reasoning.
  • Programs from Microsoft Office
  • High level of skill with SAP
  • A customer-facing job in sales, logistics, or customer service
  • A “order-to-cash” setting
  • Good knowledge of the whole order-to-cash process and the supply chain.
  • Strong skills in analyzing and solving problems
  • FMCG/CPG experience advantageous

Learn more about this job

About this job, here’s what you need to know:

Purpose:

Make sure that distributors and key accounts get the best service possible and that orders are completely filled to meet customers’ expectations. Make sure customers are happy to improve customer accounts and learn what they want and where the account is going. Gets the main KPIs for Mondelz South Africa’s Customer Service and Supply Chain done.

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What other things you’ll bring:

Education and Licenses:

Relevant college degree or certificate

  • At least two to three years of experience in planning, managing sales orders, scheduling, and allocating products.

Specific job requirements:

  • Great understanding of SAP and data analytics
  • Highly self-motivated person who can meet deadlines; results-driven and goal-oriented.
  • Ability to talk to a wide range of people, including customs agents, warehouse workers, shipping companies, and customers.
  • Excellent oral and written communication skills and very strong project management skills.
  • Good at working in a team and able to coordinate with people who work in different departments or in different parts of the country.
  • Expert skills in organizing, planning, and solving problems, with a focus on making things better all the time.
  • Attentive and accurate in doing the work, and able to manage time well.
  • Strong persuasion skills to work across departments to get what you want.
  • able to see the big picture and make plans for the future as well as do daily tasks
  • Excellent at getting things done and figuring out what to do first.

Travel requirements:

Limited.

Plan of work:

Standard work week is 40 hours.

No Relocation support available

Application Method

Those who are interested and qualified. Go to Mondelez International on wd3.myworkdaysite.com to apply

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