Purpose of Position

• Goal: to promote financial inclusion by altering attitudes and routines.
• In order to cut down on patient wait times and get them in for treatment faster, we need a system to keep tabs on all the pre-authorization procedures they need to undergo.
• Making improvements to and modifying existing Customer Service procedures.
• Maintaining a lookout for any dips in service quality and studying the data to find ways to boost it.
• Making sure that everyone on staff is on the same page and doing their part to bring about positive changes.

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Achievements

• The goal is to have every single encounter recorded across all channels of engagement.
• Monthly and quarterly surveys for consumer input on services, products, and processes have been implemented with great success.
• satisfied customers more effectively
• Consistently directed daily Service Centre operations, resulting in a 100% answer rate on Emails and Chats and 97% phone calls with a focus on first-call resolution to improve customer satisfaction.
• Contributed to the creation of new products; conducted research; developed action plans; and updated policies as part of a team.

Method of Application

Interested and qualified candidates should apply using the Apply Now.