The successful candidate will provide excellent customer service, operate the front desk efficiently, and ensure that patients are registered quickly and accurately.

Qualifications

• Diploma in Front Office Operations/Business Administration or a degree in a business related subject.
• Two years of experience in a customer service/reception workplace, primarily focusing on customer care.
• Excellent organization and time management skill.
• Ability to retain productivity under pressure and to multitask well.
• Tact, diplomacy and sensitivity.
• Strong written and verbal communication abilities
• Knowledge/experience in management information systems.
• Must be computer literate with great skills in computer packages

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Position Description

• As needed, transfers calls and works with central reception to ensure phone coverage.
• Welcomes and greets patients/clients/visitors to the department in a courteous and friendly manner; determines reason of visit and directs to appropriate person or department (s).
• Schedules clinic patient flow based on prearranged appointment arrangements to service enough patients.
• Screens patients for new addresses, new patient visits, or updated registration when scheduling appointments and advises them of necessary information to bring.
• Provides exceptional patient service with sensitivity and diplomacy; follows Clinic confidentiality and privacy regulations.
• Keeps patient waiting spaces, office files, and front-desk areas tidy.
• Other tasks as needed.